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SER a “Strong Performer” among ECM vendors

SER is recognized in independent ECM – Transactional Content Services and ECM – Business Content Services reports

(06.04.2017 - Berlin) The SER Group announces today that Forrester Research has named it a "Strong Performer" in its Waves for ECM Transactional Content Services* and ECM Business Content Services**. SER is the only vendor of German origin listed in Forrester’s two internationally renowned ECM Waves. In both reports, Forrester writes that “SER Group has a strong footprint in Europe with a growing presence globally.”


Forrester published two ECM Waves that cover the full scope of enterprise content management solutions. Besides a comprehensive vendor survey and product demonstration, customers also reported on their satisfaction levels for various criteria. The Doxis4 iECM suite received the highest possible score in the criteria of scalability, integration and interoperability in both Forrester Waves. In the category “Current Offering”, Doxis4 received the fifth-highest scores in both Waves.

“I believe that the listing in these two Forrester Waves™, in combination with our positioning in the Gartner*** Magic Quadrant for ECM, demonstrate that our Doxis4 iECM suite is one of the top ECM solutions in terms of technology and application,” says Morad Rhlid, Managing Director of SER Solutions International.

Forrester Wave: ECM – Transactional Content Services

Transactional Content Services focus on high-volume customer-centric processes. Comprehensive processes such as accounts payable and customer claims are key. Core capabilities consist of multichannel capture, e-forms, and business process management (BPM). In this Wave, Forrester states that the “Doxis4 platform provides a solid set of foundational library and process services and can scale to meet the needs of clients with several billion managed documents.” SER offers high-performing services for handling content, processes and cases with uniform metadata management on one unified technological platform. Moreover, the report notes that “application data archiving is a core capability, with integrations to enterprise applications such as SAP.” Also, the report notes that “customers report high satisfaction levels with search and BPM.”

Forrester Wave: ECM – Business Content Services

Doxis4 is also a strong performer in the Forrester Wave™ for ECM – Business Content Services, noted for delivering “content, process, and case management services in a unified approach, with solid collaboration, file sharing, and project-based team sites.” This Forrester Wave™ includes criteria such as document management, workflow and/or document routing, eDiscovery and investigations, file sync and share, collaboration, and support for team or project sites. “All of these specifications are incorporated into the Doxis4 iRoom, a state-of-the-art collaboration solution with virtual project rooms,” summarizes Rhlid. According to the report, “customers report relatively high satisfaction with metadata, search, and document management capabilities.”

“I think that Forrester recognizes our future-oriented developments," Rhlid comments, “and this is a decisive asset for both SER and our customers.”

Additional information about the Forrester Waves™

The Forrester Waves™ for enterprise content management provide an overview of the most significant vendors and systems in the market. Both Waves analyze fundamental ECM functionalities and services, user acceptance, strategy, and market presence. Both Waves are based on the same foundational repository services such as version and access controls, life-cycle management, metadata, and search.

 

*The Forrester Wave™: Enterprise Content Management — Transactional Content Services, Q2 2017. Our Evaluation Of 13 Vendors In A Market In Transition by Cheryl McKinnon with Alex Cullen, Alex Kramer, and Sam Bartlett, April 5, 2017

Forrester Wave™: ECM – Transactional Content Services (Login or payment required)

**The Forrester Wave™: Enterprise Content Management — Business Content Services, Q2 2017. Our Evaluation Of 15 Vendors In A Market In Transition by Cheryl McKinnon with Alex Cullen, Madeline King, Sam Bartlett, April 5, 2017.

Forrester Wave™: ECM – Business Content Services (Login or payment required)

*** GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally. All rights reserved.

SER a “Strong Performer” among ECM vendors

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SERgroup Holding International GmbH
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Interlocuteur/interlocutrice

Madame Alexandra Lilienthal
E-mail: alexandra.lilienthal@ser.de
Tél.: +49 30 498582-214

À propos du groupe SER

SER est le premier éditeur* européen de solutions complètes de gestion de contenu d'entreprise (GCE ou ECM) pour la logistique de l'information. Riche de plus de 550 collaborateurs et collaboratrices employés dans 15 filiales réparties sur 22 sites SER à l'échelle internationale, SER propose ses services de conseil, d'encadrement et mise en œuvre de projets, mais aussi de maintenance, directement sur place à ses clients. Un réseau de partenaires expérimentés vient parfaire cette offre. Au total, SER compte parmi ses clients plus de 2 000 références – dont la moitié sont des entreprises cotées au DAX-30 – et plus de 1 Mio. utilisateurs.

Depuis 30 années déjà, SER développe des logiciels « Made in Germany » pour tous les secteurs de l'économie. La suite Doxis4 iECM, entièrement axée sur les services, est une référence dans son domaine, car elle offre une grande souplesse d'adaptation à tous les scénarios de GCE envisageables. Les solutions proposées par SER s'appliquent à l'archivage et la gestion électronique des documents, les dossiers et workflow électroniques, le traitement automatisé des courriers entrants, ou encore l'archivage des messages électroniques.

*D'après les bilans actuels publiés, SER est le numéro 1 allemand dans le développement de logiciels de gestion de contenu d'entreprise (ECM) en termes de chiffre d'affaires, de produit brut, de résultat d'exploitation et d'effectifs.